Revolutionize Government Complaint Handling with AI
Empower State Services with Automic's AI Solutions
Automic’s advanced AI-driven system streamlines the resolution of citizen complaints, ensuring efficiency, fairness, and transparency across governmental departments. Our solution, guided by legislative frameworks and powered by GenAI, integrates seamlessly with platforms like ServiceNow to modernize governmental responses.
Built for Government. Powered by GenAI. Backed by Law.
AI-Driven Complaint Triage
Effortlessly classifies, prioritizes, and directs complaints based on urgency and legal context.
Legislation Citation Engine
Automatically links complaints to relevant laws and policies, providing clear resolution pathways.
Citizen-Facing Digital Assistant
Offers real-time support, simplifies complex policies, and ensures transparent complaint tracking.
Agent Assist Tools
Equips government staff with tools for consistent, clear, and legally informed responses, minimizing errors.
Integrated with ServiceNow
Ensures full case synchronization, SLA tracking, and workflow integration within existing systems.
Auditable & Compliant
Maintains a detailed log of actions and AI suggestions for comprehensive audits and reviews.
🔹 AI-Driven Complaint Triage
Leverage advanced natural language processing to automatically read, understand, and classify complaints as they arrive. The system identifies urgency, sentiment, service category, and potential legal implications, assigning each case a priority level and routing it to the appropriate department or resolution path. This dramatically reduces manual handling time, ensures high-risk cases are flagged early, and allows governments to scale response without compromising on fairness or accuracy.
🔹 Legislation Citation Engine
Automatically analyzes complaint content and matches it against a curated library of legislative references, service obligations, and regulatory frameworks. This engine highlights relevant clauses, suggested actions, and resolution standards for both the complainant and the case handler. It reduces the burden of legal interpretation, speeds up decision-making, and ensures that all responses align with current legislation and policy guidelines.
🔹 Citizen-Facing Digital Assistant
An intelligent, conversational interface that guides citizens through the complaints process with clarity and empathy. It explains rights, sets expectations, and helps users articulate their issues in structured ways that align with government processes. The assistant tracks complaint status in real time, provides plain-English summaries of complex policies, and reinforces public trust through clear, transparent communication.
🔹 Agent Assist Tools
Empower frontline staff and case managers with AI-generated summaries, policy-linked response templates, and next-best-action suggestions. These tools adapt to each case context, ensuring replies are not only consistent and accurate, but also personalized and legally sound. Real-time recommendations reduce cognitive load, accelerate resolution, and minimize the risk of non-compliance or escalation.
🔹 Integrated with ServiceNow
Seamlessly integrates into existing ServiceNow environments, synchronizing complaint records, case metadata, and SLAs in real time. The platform respects existing workflow hierarchies while enhancing them with AI logic. This ensures minimal disruption during onboarding, while unlocking new automation layers that improve throughput, reporting, and accountability across departments.
🔹 Auditable & Compliant
Every AI decision, recommendation, and system action is logged with full traceability. This includes timestamps, decision paths, and references to policies or legislation. These audit trails support regulatory compliance, internal reviews, and external investigations—making the system fully defensible under public sector standards and audit scrutiny.